I’m working with an organization that is committed to getting better at “crucial conversations”. Crucial conversations are defined as conversations where (1) there are differences in opinion, (2) the stakes feel high, and therefore (3) emotions will be involved.
Foundational to having these conversations is psychological safety. Psychological safety means the environment is deemed safe for interpersonal risk-taking.
If psychological safety is lost in a crucial conversation, the conversation is no longer crucial. It is failed. These types of conversations define our lives, impact our relationships, and shape our careers. I think this is worth talking about…